Shipping options: As you can see we offer a variety of shipping options for domestic shipping. Please be aware that items MUST be purchased and paid by 1pm eastern time in order to be shipped the same day for UPS. Otherwise your package will be picked up the following day. Call us at 866-293-8981 if you have concerns about when your shipment will ship.
Credit Card payment processing: If you would like to pay using credit card over the phone, you can call our customer service toll free at 866-293-8981. They will be happy to help you complete the payment over the phone.
Sales tax: MUST be charged with local pick up OR if item is shipped to an Indiana address, unless a proper tax exempt form is filed with our company. No exceptions.
International shipments: For international shipments we ship primarily United States Postal Service. We will ship USPS, if the insured value does not exceed their maximum insurable value, in which case we may opt for an alternate company such as UPS or Fedex at our discretion. That varies depending on your country. If it does exceed insurable value, we ship UPS. In that case, we require your UPS account number for your customs duties, and fees to be charged to. We are NOT responsible for duties. Buyer pays all duties and fees. We also will only declare the value of you item at its ACTUAL purchase price. It is against federal laws to declare anything BUT actual sale value.
Freight Items: If your item is a freight item, we will gladly prepare it for shipping on a pallet for a $50 fee, in addition to actual freight cost. If you are an international customer and your item requires freight, we require both the name and a contact number for your customs broker. You MUST set up your own customers broker on your end within your own country. We MUST include this information with the original bill of lading for the freight company.
As always, if you ever have a question or concern, please dont hesitate to call us toll free at 866-293-8981.
We are happy to help in any way we can!
Copyright © 2017 - 2019East Industries limited Ltd. All Rights Reserved